Bridging the Gap Between People and Their IT 

The Challenge JD Wetherspoon was in the process of migrating all its operating systems from Microsoft Office 2003 to Office 2010, which was when the interface changed to the Ribbon instead of toolbars. With such a large real estate portfolio and workforce the company soon recognised that to succeed in this enormous undertaking, the entire…

The Challenge Unable to maintain an in-house training department to deliver training solutions to its clients, Black Swan was contracted to deliver training on behalf of KBA, providing that service in an effective manner at fraction of the in-house cost. Our Solution Recognising that you wouldn’t get a mechanic to teach you how to drive,…

The Challenge Black Swan Training was tasked to provide tailor-made training to over a thousand members of staff at Reading Borough Council. Called in at a very late stage because the in-house trainer wasn’t competent, the most important element of Black Swan Training’s approach was to emphasise the application of the software rather than its…

Pearce & Co are residential lettings and property management specialists. The business is a multi-disciplined firm dealing with mixed portfolios, including long leasehold residential elements, and can deal with leasehold valuations for lease extension or enfranchisement. As lettings specialists the business deals with the letting and management of residential property over a wide area with…

As suppliers of branded gifts and merchandise SET Marketing operate in a highly competitive and price conscious market where customer service makes the difference. Their Sales Director said “Black Swan have made our life easier by designing a Sales Quote template that is really easy to use. We were using an off-the-shelf package to create…

A travel agency based in the south of England offering tailor-made holidays to a niche market of discerning travellers. The Natural Travel Collection has three main brands it offers its clients: Wildlife Worldwide (safaris, bird-spotting, bears), the Travelling Naturalist (expert led wildlife and birding holidays for small groups of naturalists) and Dive Worldwide (farflung diving…

A leading importer of window shutters approached Black Swan asking if we could help develop a more effective order taking process using Microsoft Excel.  This has grown into a full online ordering system. The Challenge Their supplier was processing orders in an Excel format that was not suitable for the UK market so the company…

Hillside Clubhouse are a charity based in London who support people with mental health problems into employment. They needed a database to track their caseload. The Executive Director says: “We have worked with Laurence over a number of years to develop case management and reporting databases. Some of our reporting requirements are quite complex but…